Refund policy

You are always entitled to return your items within 10 days from the time of delivery. Returns are free of charge with Govou recommended returns service only. Except if you order from Archives -  sales products. 

( Only regular priced items may be refunded, unfortunately sales items cannot be refunded.) 

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Govou will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. 

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.